Shipping policy

SHIPPING POLICY

Order Processing

Orders are processed within 1 to 2 business days, excluding weekends and federal holidays. You will receive a confirmation email after placing your order.

United States Shipping

NEYVEX currently ships within the United States only. Estimated delivery time is 3 to 7 business days after your order has been processed. Delivery dates are estimates and may vary because of carrier delays, severe weather, holidays, or an incorrect address.

Shipping Costs

Shipping costs, when applicable, will be displayed at checkout before you complete your purchase.

Order Tracking

You will receive a shipping confirmation email with a tracking number once your order has shipped. Tracking information may take up to 48 hours to update.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address. Contact us as soon as possible if you notice an error. We cannot guarantee address changes after an order has been processed or shipped.

Lost, Damaged, or Missing Packages

If your package arrives damaged, contains the wrong item, or does not arrive, contact us at support@neyvex.com. Include your order number and clear photos when applicable. We will review the issue and provide the appropriate next step.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, check around the delivery area and contact the shipping carrier. You should also contact us so we can help review the shipment.

Contact

For shipping questions, contact us at support@neyvex.com.